Data Protection, Privacy & Agreements

1. Personal Data Protection & Privacy Notice

As Ege Conta Sealing Elements Industry & Trade Ltd. ("Company"), acting as data controller, any name, email, phone, and company information submitted through our contact forms is processed exclusively for preparing quotations, providing engineering support, order fulfillment, and legal invoicing.

Personal data you submit through our contact and quotation forms is never shared with third-party advertising or marketing networks and is stored on our secure servers for the period required by law. For details on the analytics cookies used to measure website traffic and on the data processed through them, please see the "Privacy & Cookie Policy" section below. Under Article 11 of the KVKK you may request the deletion of your data at any time.

2. Privacy & Cookie Policy

Our website uses two categories of cookies: (i) strictly necessary technical cookies required for the site to function and to remember your preferences (language selection and Dark/Light mode theme), and (ii) analytics cookies that allow us to measure visitor interactions on an aggregated, statistical basis.

For analytics measurement we use Google Analytics 4, provided by Google Ireland Limited. This service places cookies named "_ga" and prefixed with "_ga_" in your browser and processes data such as the pages you view, session duration, the referring source, your device and browser type, and an approximate location (country/city level) derived from your IP address. Google Analytics 4 does not record your IP address; the data concerned may be processed on Google servers located outside Türkiye.

You can restrict or completely block cookies at any time through your browser settings; if you wish to opt out of analytics measurement only, you can install Google's official opt-out browser add-on (tools.google.com/dlpage/gaoptout). Please note that blocking strictly necessary technical cookies may prevent parts of the site from working as expected. To learn more about our cookie practices or to exercise your rights under the KVKK, please reach us through the channels on our Contact page.

Analytics cookies are activated only after your explicit consent has been obtained; until consent is given, the Google Analytics script is not loaded into your browser at all. You can set your preference through the cookie notice displayed on your first visit, and you may withdraw a consent you have given at any time via the "Cookie Preferences" link at the bottom of the page. When your consent is withdrawn, any analytics cookies already created are deleted from your browser.

3. Quality Warranty & Return Policy

All sealing elements manufactured or supplied by Ege Conta are backed by full ISO 9001 and DIN standard compliance, material certification, and dimensional tolerance guarantees.

Standard off-the-shelf catalog items in unused, original packaging may be returned or exchanged within 14 days with original purchase invoices.

For custom-molded parts manufactured per customer drawings, returns are limited to verified non-conformance with agreed technical drawings and dimensional tolerances.

4. Sales & Delivery Terms

In-stock catalog items are dispatched on the same business day across Turkey and international logistics routes. Direct pick-up is available at our factory sales store in Istanbul.

For international export shipments, standard ExWorks, FOB, or CIF terms are arranged in accordance with client specifications.